Europa Group Complaints Statistics
| Firm name: | Europa Group Ltd |
| Other firms included in this report: | One Quote Direct Insurance Services Ltd |
| Period covered in this report: | 1st July to 31st Dec 2011 |
| Brands/trading names covered: | Motorcycle Direct |
| Number of complaints opened | Number of complaints closed | Complaints closed within 8 weeks (%) | Closed complaints upheld by firm (%) |
| 535 | 550 | 93.5% | 51% |
This represents 0.3% of the live policies currently administered.