Our customers

Committed to treating our customers fairly

At Europa Group, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Conduct Authority initiative 'Treating Customers Fairly'.

We recognise that Europa Group and our customers have everything to gain if we look after their best interests and treat them fairly in all aspects of our dealings.

Our commitment to you

We will:

  • provide you with clear information about the products and services we offer, including fees and charges
  • encourage you to ask if there's something you don't understand
  • give you access to a formal complaints procedure should you become unhappy with our service

How you can help us

To help us to continue to provide the highest possible standards of service, we will ask you to:

  • let us know if there is any aspect of our service, or of a product we have discussed that you don't understand
  • tell us if you think there are ways we can improve our service
  • let us know about changes that might affect your insurance cover and premium


A summary of our complaints statistics can be viewed here.

Your feedback

Please take this opportunity to answer just a few valuable questions that will help us to provide the highest possible standards of service to you.

Customer feedback survey

Thank you for choosing Europa Group.