As a long standing outsource provider for a number of national and international brands Europa is happy to adopt your existing customer journey or work with you to design a new customer management approach. Our staff are specially selected and trained to ensure that they have the right skills and behaviours to suit your requirements. A passion for customer service and an ability to live and breathe your company's brand values are key to assuring our partners that their customers are in safe hands.
As an FCA registered intermediary we are used to working in a strictly regulated environment, monitoring our adherence to service levels, compliance with regulation and adherence to brand values. Our full suite of reporting tools means you can be assured you'll have full sight and control of your customers while we get on with delivering the service we know is important to you both.