Europa Group Complaints Statistics

Firm name: Europa Group Ltd

Other firms included in this report: One Quote Direct Insurance Services Ltd

Period covered in this report: 1st July 2020 to 31st December 2020

Brands/trading names covered: Motorcycle Direct, Wiser Choice Insurance Services, AA Motorcycle Insurance Services, Nissan Insurance Services, Bristol Sport Insurance Services, Ingenie Services, Vauxhall Insurance Services, Business Insurance Line, Octagon Insurance Services, RAC Motorbike Insurance

  Number of complaints opened Number of complaints closed Complaints closed within 3 days Closed complaints > 3 days but within 8 weeks Closed complaints > 8 weeks Total complaints upheld (%) Total redress paid for complaints upheld Total redress paid for complaints not upheld Number of complaints opened per 1000 policies in force
Insurance and Pure Protection 1,032 1,119 427 654 38 32.8% £12,071 £7,000 8.18