Europa Group Complaints Statistics
Firm name: Europa Group Ltd
Other firms included in this report: One Quote Direct Insurance Services Ltd
Period covered in this report: 1st July 2018 to 31st December 2018
Brands/trading names covered: Motorcycle Direct, Wiser Choice Insurance Services, AA Motorcycle Insurance Services, Nissan Insurance Services, Bristol Sport Insurance Services
| Number of complaints opened | Number of complaints closed | Complaints closed within 3 days | Closed complaints > 3 days but within 8 weeks | Closed complaints > 8 weeks | Total complaints upheld (%) | Total redress paid for complaints upheld | Total redress paid for complaints not upheld | Number of complaints opened per 1000 policies in force | |
|---|---|---|---|---|---|---|---|---|---|
| Insurance and Pure Protection | 1,056 | 1,047 | 658 | 389 | 0 | 35.7% | £9,993 | £6,498 | 7.28 |