Europa Group Complaints Statistics
Firm name: Europa Group Ltd
Other firms included in this report: One Quote Direct Insurance Services Ltd
Period covered in this report: 1st July 2020 to 31st December 2020
Brands/trading names covered: Motorcycle Direct, Wiser Choice Insurance Services, AA Motorcycle Insurance Services, Nissan Insurance Services, Bristol Sport Insurance Services, Ingenie Services, Vauxhall Insurance Services, Business Insurance Line, Octagon Insurance Services, RAC Motorbike Insurance
| Number of complaints opened | Number of complaints closed | Complaints closed within 3 days | Closed complaints > 3 days but within 8 weeks | Closed complaints > 8 weeks | Total complaints upheld (%) | Total redress paid for complaints upheld | Total redress paid for complaints not upheld | Number of complaints opened per 1000 policies in force | |
|---|---|---|---|---|---|---|---|---|---|
| Insurance and Pure Protection | 1,032 | 1,119 | 427 | 654 | 38 | 32.8% | £12,071 | £7,000 | 8.18 |