Europa Group Complaints Statistics

Firm name: Europa Group Ltd

Other firms included in this report: One Quote Direct Insurance Services Ltd

Period covered in this report: 1st July 2018 to 31st December 2018

Brands/trading names covered: Motorcycle Direct, Wiser Choice Insurance Services, AA Motorcycle Insurance Services, Nissan Insurance Services, Bristol Sport Insurance Services

  Number of complaints opened Number of complaints closed Complaints closed within 3 days Closed complaints > 3 days but within 8 weeks Closed complaints > 8 weeks Total complaints upheld (%) Total redress paid for complaints upheld Total redress paid for complaints not upheld Number of complaints opened per 1000 policies in force
Insurance and Pure Protection 1,056 1,047 658 389 0 35.7% £9,993 £6,498 7.28