Europa Group Complaints Statistics
Firm name: Europa Group Ltd
Other firms included in this report: One Quote Direct Insurance Services Ltd
Period covered in this report: 1st January 2018 to 30th June 2018
Brands/trading names covered: Motorcycle Direct, Wiser Choice Insurance Services, AA Motorcycle Insurance Services, Nissan Insurance Services, Bristol Sport Insurance Services
| Number of complaints opened | Number of complaints closed | Complaints closed within 3 days | Closed complaints > 3 days but within 8 weeks | Closed complaints > 8 weeks | Total complaints upheld (%) | Total redress paid for complaints upheld | Total redress paid for complaints not upheld | Number of complaints opened per 1000 policies in force | |
|---|---|---|---|---|---|---|---|---|---|
| Insurance and Pure Protection | 1,189 | 1,213 | 779 | 431 | 3 | 39.7% | £47,797 | £3,846 | 7.81 |