Europa Group Complaints Statistics
Firm name: Europa Group Ltd
Other firms included in this report: One Quote Direct Insurance Services Ltd
Period covered in this report: 1st January 2025 to 30th June 2025
Brands/trading names covered: Motorcycle Direct, Europa Bike, RAC Motorbike Insurance, Stellantis Insurance Services, Wiser Choice Insurance Services, Octagon Insurance Services
| Number of complaints opened | Number of complaints closed | Complaints closed within 3 days | Closed complaints > 3 days but within 8 weeks | Closed complaints > 8 weeks | Total complaints upheld (%) | Total redress paid for complaints upheld | Total redress paid for complaints not upheld | |
|---|---|---|---|---|---|---|---|---|
| Insurance and Pure Protection | 263 | 253 | 114 | 137 | 2 | 46% | £3,531 | £1,657 |