Europa Group Complaints Statistics
Firm name: Europa Group Ltd
Other firms included in this report: One Quote Direct Insurance Services Ltd
Period covered in this report: 1st July 2025 to 31st December 2025
Brands/trading names covered: Motorcycle Direct, Europa Bike, RAC Motorbike Insurance, Stellantis Insurance Services, Wiser Choice Insurance Services, Octagon Insurance Services
| Number of complaints opened | Number of complaints closed | Complaints closed within 3 days | Closed complaints > 3 days but within 8 weeks | Closed complaints > 8 weeks | Total complaints upheld (%) | Total redress paid for complaints upheld | Total redress paid for complaints not upheld | |
|---|---|---|---|---|---|---|---|---|
| Insurance and Pure Protection | 251 | 262 | 141 | 121 | 0 | 31% | £4,105 | £2,012 |